To request a return please do the following:
If you are in the UAE returns are FREE. (Only one free collection per order . After that there is a 20aed charge per collection) * Please note, this does not apply for Self Pick Up Orders, please return back to the warehouse or request a collection for an additional 20aed .
Once you have e-mailed us we will arrange with you the convenient time and place for the items to be collected.
Our driver/courier company will then collect your items within 3 working days.
If international then you must arrange your own return and bear the cost of returning the item(s) unless the item is faulty or damaged (please email us so we can try to help you find the easiest and most cost-effective way of returning).
Please make sure to send your return using tracked delivery and then notify us of the tracking information. *PLEASE STATE THE PACKAGE IS A RETURN WHEN BOOKING WITH THE COURIER
If you are in the UAE exchanges for a different size in the same style are free. If you'd like to exchange to a different style then this will be treated as a return and you can place a new order for the item you would like, select cash on delivery and your previous value will be deducted upon delivery. Please email firstname.lastname@example.org to confirm your new order is an exchange.
Please note, this does not apply for Self Pick Up Orders, please return back to the warehouse or request a collection for an additional 20aed .
If international then, unfortunately, we do not offer free exchanges. So if you would like to exchange any item then this will be treated as a return and you must place a new order for the item you would like instead. *PLEASE STATE THE PACKAGE IS A RERURN WHEN BOOKING WITH THE COURIER*
Please email email@example.com when you have placed the new order.
Once we have received your returned item(s) and after they are checked we will issue the refund.
If you paid by credit card then the amount will be refunded back onto the same card. Alternatively we can offer you credit - the total cost of your order value plus an additional 10%.
If you paid by cash on delivery then your refund will be issued as credit.
We have the right to refuse a refund is we suspect the item has been worn or if it is not in the same condition as it was sent out.
Please allow up to 7 working days after we receive your returned item for your refund to reach your bank account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
We are very thorough in checking all our items before they are dispatched however if you do receive a faulty or damaged item please inform us at email@example.com
We don’t guarantee that we will receive your returned item.
Beach City is not liable holding times of packages by customs in your country.
Once a purchase is made through Beach City, you accept this as part of our terms and conditions.
|XS||UK 6||US 2||AUS 6|
|UK 8||US 4||AUS 8|
|UK 10||US 6||AUS 10|
|UK 12||US 8||AUS 12|
|UK 6-10||US 2-6||AUS 6-10|
|UK 10-12||US 6-8||AUS 10-12|
|UK 6-12||US 2-8||AUS 6-12|